MEMPHIS, Tenn. – Superior Drain Cleaning of Visalia, Calif., has been named the 2011 top-performing plumbing contractor for American Home Shield, the nation’s leading provider of home protection plans. Superior Drain Cleaning, which has answered the plumbing needs of residents and businesses in Visalia since 1990, earned a $25,000 bonus for its performance in American Home Shield’s 2011 Contractor Quality Bonus program.
With a national network of more than 10,000 independent contractors, the American Home Shield program rates and rewards contractors according to customer feedback.
“Our contractors understand the importance of customer satisfaction. They work hard and do a great job delivering quality service,” said Dave Crawford, president of American Home Shield.
The company relies on its contractor network to diagnose and repair system and appliance problems for its 1.4 million customers across the nation.
“Customers in the Visalia area told us they would recommend Superior Drain Cleaning to their family and friends, which is an incredible testimony to the quality service the company provides,” said Crawford. “This bonus is our way of recognizing and rewarding the exceptional effort Superior Drain Cleaning provides our customers day in and day out.”
According to owner Brian and Tami Shirer, the company earned such high regard by making sure the first interaction with every customer is a lasting impression.
“We have a service to provide to our customers and we go into every job with the mindset of providing them with the best service we can,” said Shirer. “It is important to stay connected and positive, and make sure they understand the steps necessary to complete the job. To be recognized as the best in the nation, based on responses from customers we serve, lets us know we are providing quality service and an overall positive experience.”
Shirer indicated that the company’s keys to success include staying in contact with the customer keeping a positive attitude and making sure the customer is comfortable with the service provided.
In all, six contractors from across the country each earned a $25,000 bonus from American Home Shield, one from each of the following trade categories: heating and air conditioning, electrical, plumbing, garage door, pool and spa and appliance. In addition, 164 contractors earned quality bonuses ranging from $2,500 – $15,000. A full list of award winners can be viewed online at AHSBigScore.com.
American Home Shield has expanded its Contractor Quality Bonus program in 2012 to give contractors even more opportunities to earn a share of the $1.2 million available in bonuses. Complete information about the 2012 American Home Shield Contractor Quality Bonus program, as well as details on how to join the company’s contractor network, are also available online at AHSBigScore.com.